Privacy Policy - LVS Coachworks

LVS Coachworks Limited – Privacy Policy

LVS Coachworks Ltd have some personal details about you, this document explains why we have that information, how we use and handle it, and your rights to that information.

What personal data do we hold?

We currently hold five categories of personal information about you:

Name
Address
Phone number
Vehicle details
Email Address

Where did we get your data from?

Your personal data was collected from your insurance/claims handling company or directly from you when we first spoke to you.

What is the legal basis and purpose for our holding your personal data?

The Personal Data we hold and process is necessary for LVS Coachworks Ltd to be able to provide our Vehicle Repair services to you. We therefore have a lawful, legitimate interest to hold your data.

What we do with your personal information?

We use your information to provide the following services to you:

Courtesy Cars
Estimations
Vehicle collections
Vehicle Repairs
Vehicle Deliveries
Invoicing

Who else do we give access to your information and why?

LVS Coachworks Ltd Business Partners
To facilitate the repair services, we need to pass some of your personal information between us and our business partners who provide Courtesy cars and Vehicle Inspections. The information we share with our business partners is below:

Name
Address
Private Mobile Phone number
Email Address
Car Registration Number
Your work’s address
Business email address
Business mobile phone number

We will only share the appropriate information with our business partners that they need to provide you with a service.

What we don’t do with your personal information

We do not use your information to profile you
We don’t transfer your information outside of the European Union

How do we protect your information?

Your Personal data is processed in a manner that ensures that it is secure, and your confidentiality maintained, including preventing unauthorised access to or use of your personal data and the equipment used for processing that data.

LVS Coachworks have implemented appropriate technical and organisational security measures to ensure the security of your data, and we adhere to current United Kingdom Data Protection regulations.

How long do we keep your personal data?

We are legally obliged to retain your personal information for 6 years, but where we provide a lifetime warranty for any of our repairs, then we need to keep your personal information for as long as you own the Vehicle we have repaired.

We do not store or retain any bank account information.

What are your personal data rights?

If at any point you believe the personal information we hold about you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under current Data Protection laws. Your rights include:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object

For more information about your personal data rights, please visit the Information Commissioner Office website at:
https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/

Please note, we will not be able to delete information that is required legally, or to maintain the services we provide to you, such as a lifetime warranty.

Who do I contact if I have an issue with my personal information that you hold?

Please contact LVS Coachworks Ltd on 020 8993 1222 or send us a message at enquires@lvscoachworks.co.uk

How do I make a complaint about how my personal data is being held or processed?

If you wish to raise a complaint about how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter at the contact details above.

If you are not satisfied with the Data Protection Officer’s response, or believe we are processing your personal data not in accordance with current Data Protection regulations, you can contact the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113.